This policy explains how cancellations, returns and refunds work for YUNO reservations and devices sold by Langent Private Limited ("we", "us", "our"). It forms part of our Terms and Conditions.
Payments are processed by Razorpay. We never see your card, UPI or bank details, and every refund is sent back through Razorpay to the method you paid with.
• Reservation deposit: fully refundable any time before your device is dispatched.
• Returns: request within 15 days of delivery for an unused device in its original packaging.
• Damaged, defective or wrong item: tell us within 7 days of delivery and we fix it at our cost.
• Refunds go back to your original payment method, normally within 5–10 business days of approval.
• Your rights under the Consumer Protection Act, 2019 always apply in addition to this policy.
You can cancel your reservation at any time before your device is dispatched and receive a full refund of the deposit you paid (₹1,999 per unit in India, US$49 per unit outside India).
If you reserved several units, you can cancel some or all of them. Each cancelled unit is refunded at the deposit you paid for it.
To cancel, email contact@myyuno.com from the email address you verified when reserving, with your Razorpay payment ID or reservation reference. We confirm cancellations within 2 business days.
If we cancel your reservation, cannot deliver to your location, or the device does not launch, we refund everything you have paid automatically. You do not need to ask.
If money was debited but you did not see a reservation confirmation, the payment was not completed on our side. Your bank or payment provider normally reverses it automatically within 5–7 business days.
If it has not been reversed by then, or you were charged twice for the same reservation, email us with the payment ID shown by Razorpay or your bank. Duplicate charges are refunded in full.
You may request a return within 15 days of the delivery date shown by the courier.
To be eligible, the device must be unused or only briefly tried, undamaged, and returned with all original contents: device, charger, cables, accessories, manuals and packaging, together with proof of purchase.
Email contact@myyuno.com to request a return. We will send a return authorisation and the address to ship to. Returns sent without authorisation may be refused.
For returns that are not due to a defect or our error, return shipping is paid by you. Please use a tracked and insured service: the device remains your responsibility until we receive it. International customers are also responsible for any duties or taxes on the return.
We inspect returned devices within 5 business days of receiving them and email you the outcome.
Approved refunds cover the full amount paid for the device, including your reservation deposit, and are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show the credit.
Original shipping and handling charges are not refundable. If a returned device is missing parts or shows damage or wear beyond a short trial, we may reduce the refund by the cost of repair or replacement, and will explain the deduction.
If your device arrives damaged, does not work, or is not what you ordered, tell us within 7 days of delivery at contact@myyuno.com.
Please include your order details, a description of the problem, and clear photos or video, including the outer packaging if it arrived damaged. An unboxing video helps us resolve courier damage quickly.
We may ask you to try a few troubleshooting steps first. If the issue is confirmed, we repair, replace or refund the device at our cost, including shipping.
If tracking shows your package as delivered but you have not received it, tell us within 3 days of the delivery date so we can open an investigation with the courier. If a package is confirmed lost in transit, we send a replacement or refund it in full.
• Devices damaged by misuse, accidents, liquid or extreme temperatures, or opened or repaired by anyone other than YUNO.
• Devices with modified or unofficial firmware, or with a removed or altered serial number.
• Digital founding perks such as the virtual founding card and early-access features. These are included with your reservation and are not refunded separately; they end if the reservation is cancelled.
• Free gifts or promotional items supplied with a device, unless they are returned together with that device.
After the return window, faults are handled under our warranty: a 1-year limited warranty on every YUNO Orbit, plus a 1-year extended warranty on Founding Orbit (Batch 01) units. See section 7 of our Terms and Conditions for what is covered and how to claim.
We do not offer direct exchanges for a different product or option. Return the device under this policy and place a new order, or, for a fault, request a replacement under the warranty.
If something has gone wrong, please contact us first. We usually resolve refunds faster than a bank dispute. Opening a chargeback while a refund is already being processed can delay it, because the payment is frozen until the bank closes the dispute.
This policy does not limit any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or the consumer laws of your country.
Email contact@myyuno.com from your reservation or order email with the subject "Refund — <your reservation or payment ID>" and a short description.
Grievance Officer, Langent Private Limited, Email: contact@myyuno.com
We acknowledge every request within 48 hours.