Terms and Conditions

1. About YUNO and These Terms

YUNO is a privacy-first AI companion, made up of the YUNO Orbit wearable, the YUNO web app and AI companion, and related software and services, built by Langent Private Limited.

These Terms cover your use of the website and services, and every reservation and purchase you make with us. By using YUNO or placing a reservation, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the services.

2. Eligibility and Your Account

You must be at least 18 years old and able to enter into a binding contract under Indian law.

You are responsible for keeping access to your email and accounts secure. Reservations are linked to the email address you verify with a one-time code, so use an email you control.

3. Founding Orbit Reservations

• A reservation holds your place in the Founding Orbit batch (Batch 01) in exchange for a refundable deposit. It is not yet a completed purchase of the device.
• The deposit is ₹1,999 per unit for buyers in India and US$49 per unit for buyers outside India, shown before you pay. The deposit is the same whichever options you later choose.
• Each verified email address may reserve up to 5 units in total. You may reserve units in other people’s names, for example as gifts, within that limit.
• Your email must be verified with a one-time code before payment. A reservation is confirmed only after your payment is verified and you see the confirmation on screen.
• Before dispatch, we will tell you the final price, the balance due and the expected delivery window. You may then complete the purchase or cancel for a full refund of your deposit.
• Ship dates are estimates and may change because of manufacturing, certification or supply. We will keep you informed of significant changes.
• We may decline or cancel reservations that appear fraudulent, automated, made for resale, or above the per-email limit. In that case the deposit is refunded in full.

4. Prices and Payments

Payments are processed securely by Razorpay. We never see or store your card, UPI or bank details.

Prices are in Indian Rupees (INR) for India and US Dollars (USD) elsewhere, and include applicable Indian taxes where stated. For international orders, import duties, customs fees and local taxes in your country are your responsibility unless we state otherwise at checkout.

If a payment fails or is cancelled, no reservation is created. Your bank or card issuer may apply its own charges for international payments.

5. Cancellations and Refunds

• You may cancel your reservation at any time before your device is dispatched, by emailing contact@myyuno.com from your reservation email. We refund the full deposit.
• Refunds go to your original payment method, normally within 5–10 business days of approval. Your bank may take longer to show the credit.
• If we cancel a reservation or cannot deliver to you, we refund all amounts you have paid.
• After delivery, you may request a return within 15 days of delivery if the device is unused, undamaged and returned with all original contents and packaging. Approved refunds are issued after we receive and inspect the device. Original shipping charges are not refundable.
• Report a damaged, defective or incorrect item within 7 days of delivery, with photos or video, and we will repair, replace or refund it at our cost.

Full details, including how to request a refund, are in our Cancellation & Refund Policy at myyuno.com/refund-policy.

6. Shipping and Delivery

We ship first to India and then to other countries as we expand. Delivery estimates are not guarantees and depend on carriers and customs.

Ownership of the device and risk of loss pass to you on delivery to the address you give us. Please check that your address is correct. Extra delivery costs caused by incorrect details may be charged to you.

If tracking shows a package as delivered but you have not received it, tell us within 3 days so we can open a claim with the carrier.

7. Warranty

• Every YUNO Orbit comes with a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal use.
• Founding Orbit (Batch 01) units receive a 1-year extended warranty on top of the standard warranty.
• Under warranty we will, at our choice, repair the device, replace it with a new or refurbished equivalent, or refund the purchase price. Repaired or replaced devices remain covered for the rest of the original warranty period.
• The warranty does not cover normal wear and cosmetic damage; damage from accidents, drops, liquid, extreme temperatures or misuse; unauthorised repair or modification, including custom firmware; normal battery capacity loss over time; or devices bought from unauthorised sellers.
• To claim, email contact@myyuno.com with your order details and a description, photos or video of the issue. We may ask you to try troubleshooting steps first.

This warranty is in addition to your rights under the Consumer Protection Act, 2019, which it does not limit.

8. Recording and Consent

YUNO can capture audio. You are responsible for using it lawfully and respectfully: inform people and get their consent where the law of your location requires it, and do not record in places or situations where recording is prohibited or private (for example courts, hospitals, washrooms or confidential meetings).

Do not use YUNO to secretly monitor, harass or profile anyone. YUNO is not a safety, medical or emergency device and must not be relied on for those purposes.

9. AI Limitations

YUNO uses artificial intelligence to transcribe, summarise, remember and respond. AI can make mistakes: it may mishear, misunderstand context, or produce incomplete or incorrect information (sometimes called "hallucination").

Treat YUNO’s output as helpful assistance, not fact, and verify anything important. YUNO is not responsible for decisions made solely on the basis of AI-generated content.

10. No Professional Advice

YUNO does not provide medical, mental-health, legal or financial advice. If you need professional help, consult a qualified professional. If you are in distress or an emergency, contact local emergency services immediately.

11. Acceptable Use

You agree not to:

• break any law, or infringe anyone’s privacy or rights, using YUNO
• attempt to hack, overload, reverse engineer or disrupt our systems, or bypass the reservation limits
• create harmful, abusive or illegal content, or impersonate others
• resell Founding Orbit reservations or devices commercially without our written consent

We may suspend or end access for anyone who breaks these rules.

12. Software, Updates and Beta Features

YUNO software and device firmware are licensed to you for personal use, not sold. We may update them to add features, fix bugs or improve security, and some updates may be needed for the device to keep working correctly.

Some features are released as beta. Beta features may change, be incomplete, or be withdrawn.

13. Intellectual Property

The YUNO name, logo, designs, software, content and AI systems are owned by or licensed to Langent Private Limited. You may not copy, modify, distribute or commercially use them without our written permission. You keep ownership of the content you create, and you give us the permission needed to process it to provide the service.

14. Third-Party Services

YUNO relies on third parties such as Razorpay for payments and sign-in providers for accounts. Their own terms apply to their services, and we are not responsible for them.

15. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for loss of data, profits or opportunity, arising from your use of YUNO.

Our total liability for any claim relating to a reservation or product is limited to the amount you paid us for that reservation or product. Nothing in these Terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

16. Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, supply-chain or component shortages, epidemics, government action, network outages or carrier disruptions. If such an event significantly delays delivery, you may cancel and receive a full refund of amounts paid.

17. Changes to the Service and These Terms

We may update features and these Terms as YUNO develops. We will change the "Last Updated" date and give notice of material changes. Changes do not affect reservations already confirmed, which remain governed by the Terms in place when you reserved, unless the change benefits you.

18. Suspension and Termination

We may suspend or terminate access to the services if you breach these Terms or misuse the platform. You may stop using YUNO and ask us to delete your account at any time. Any refunds due to you remain payable.

19. Governing Law and Disputes

These Terms are governed by the laws of India. We will try to resolve any complaint quickly and informally, so please contact us first. If a dispute cannot be resolved, it will be subject to the jurisdiction of the competent courts in Karnataka, India, without affecting any right you have to approach a consumer commission under the Consumer Protection Act, 2019.

20. Contact and Grievance Officer

For questions, complaints or legal notices, contact our Grievance Officer:

Langent Private Limited, Grievance Officer

Email: contact@myyuno.com

Location: Karnataka, India

We acknowledge complaints within 48 hours and aim to resolve them within one month.